Privacy Policy

This Privacy Policy describes how Sublim Articles, operated by Sublim Group Ltd ("we," "us," or "our"), collects, uses, and discloses your personal information when you visit, use, or make a purchase from our services (the "Website") (collectively, the "Services") or otherwise communicate with us. For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a visitor to the Website, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

How we collect and use your personal information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us. In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we receive about you depend on how you interact with our website and use our services.

Information we collect directly from you may include:

• Basic contact information such as name, address, phone number, email.

• Order information such as billing address, shipping address, payment confirmation.

• Account information such as username, password, security questions.

• Shopping information such as items viewed, added to cart, or saved to wish list.

• Customer support information such as details you provide when communicating with us.

Information we collect through cookies includes device details, browser type, IP address, and usage data.

Information we receive from third parties includes payment processors (for transactions), service providers such as Shopify, and marketing/advertising partners.

How we use your personal information

• Providing products and services (order fulfillment, payments, shipping, returns, exchanges, reviews).

• Marketing and advertising (sending promotional communications, personalized offers, improving our services).

• Security and fraud prevention.

• Customer communication and support.

Cookies

We use cookies and similar technologies to operate and improve our website, perform analytics, remember preferences, and deliver personalized experiences. For details on Shopify cookies, please visit: https://www.shopify.com/legal/cookies.

You may adjust your browser to block or remove cookies, though this may impact your experience and some functions may not work properly.

Sharing your information

We may share your information with vendors and service providers (e.g., IT, payment processing, customer support, shipping), business and marketing partners, affiliates, or when required by law.

User-generated content

If you post product reviews or other content on our Services, it may be publicly available. We are not responsible for the privacy or security of any information you make public.

Third-party websites and links

Our website may contain links to external websites. We are not responsible for their privacy practices or the accuracy of their content.

Security and data storage

We take steps to protect your information but cannot guarantee absolute security. The length of time we retain personal data depends on our legal and contractual obligations.

Your rights

Depending on your location, you may have rights to access, rectify, erase, or restrict your personal data, as well as withdraw consent or request portability. You may also opt out of promotional emails at any time.

We may request proof of identity to verify such requests.

Complaints

If you have complaints about how we handle your personal information, please contact us. If you are not satisfied with our response, you may submit a complaint to the relevant data protection authority in Ireland or within the EU.

Company Information

Sublim Articles is operated by Sublim Group Ltd, a company based in Ireland.

Address: Grafton Street, Dublin, Ireland
Email: info@sublimdublin.com
Opening Hours: Monday to Friday, 09:00 – 17:00 (GMT+1)